FAQ – Frequently Asked Questions

Company & Philosophy

Who is SWI-TEC and what does the name mean?

SWI-TEC stands for Special. Water. Innovation. — smart and practical solutions for life on board, with a strong focus on quality, durability, and safety.

How long has SWI-TEC been around?

Founded by Marco Bachmann, SWI-TEC has grown from its roots in Switzerland to Mallorca, becoming a well-established international brand offering innovative solutions.

Products & Applications

What kind of products do you offer?

Our range covers everything for comfort and safety on board: Mast Lifts, Helpful Tools, Mooring & Anchoring equipment, Sun & Wind Protection, Gangways, Safety & Protection gear, and smart Energy Solutions such as our Hydro Generator.

What makes your self-retracting anchor buoy unique?

For over 25 years, our patented buoy has marked the exact anchor position using a stainless-steel roll mechanism. Thanks to reflective material, it remains visible even at night — simple, reliable, and safe.

Ordering & Payment

Which payment methods can I use?

You can pay quickly and securely via credit card, PayPal, and other options. Available methods vary by region and will be shown at checkout.

Are there instructions or product videos?

Yes! Many products — including the Mast Lift, Rat Protection, Anchor Buoy, and Stabilizer — come with videos and guides to help you get the most out of them.

Shipping & Delivery

Do you ship internationally? What about shipping costs?

Yes, we ship worldwide. Costs depend on the destination and product. You’ll find exact details during checkout or in the footer of our website.

Service & Support

What can I do if I have questions or issues?

Our team is here for you — anytime. Reach out via our online contact form, email, or WhatsApp for advice, feedback, or support.

How do you handle customer feedback?

Customer satisfaction is at the heart of what we do. Every product is carefully tested, and if something isn’t right, we provide fast, professional support.

Returns & Refunds — how does it work?

Returns are possible at the customer’s expense.

Do you help with choosing the right product?

Absolutely! Whether it’s selecting the right Mast Lift or the perfect Gangway, we’re happy to advise you by phone, email, or WhatsApp.

Where can I find accessories or spare parts?

Many spare parts are available directly on our website: swi-tec.com. For other parts, you can order through our production facility.

What materials do you use?

Most products are made from high-quality stainless steel, exclusively in grade V4A / AISI 316 — for maximum durability and corrosion resistance.

How can I stay updated on new products and offers?

Subscribe to our newsletter. Since we don’t email often, we also recommend visiting our website regularly to discover the latest launches and developments.

Your SWI-TEC Team