Table of contents of the terms and conditions

  1. Scope and contractual partner
  2. Delivery area and customer base
  3. conclusion
  4. Product range and order
  5. Storage of the contract text
  6. Prices and limited special offers
  7. Delivery times and costs
  8. Warranty
  9. Payment
  10. Right of withdrawal
  11. Instructions for the smoothest possible processing of the return
  12. Jurisdiction
  13. Address / Contact
  14. Data protection

1. Scope and contractual partner

The following terms of sale apply exclusively to all of our deliveries. Deviating conditions are only binding for us after express approval.
Your contractual partner for all orders is Neveta Nautica S.L. (For address see end of terms and conditions).

2. Delivery area and customer base

Orders and deliveries are generally possible worldwide. Please note our list of shipping costs (section: Information)

3. Conclusion of contract

Contracts in our internet shop can only be concluded in the language specified in the shop.
You submit a binding offer if you have completed the online order process by entering the information requested there and click the “Send order” button in the last order step. After you have sent your order, we will send you an e-mail confirming that we have received your order and listing its details (confirmation of receipt). This confirmation of receipt does not constitute acceptance of your offer, but is only intended to inform you that we have received your order. At the latest until the goods are delivered, you will receive from us all customer information that you should print out for your documents. The purchase contract is only concluded by sending the goods or a second email as order confirmation.

4. Product range and order

Please note that offers in our online shop can be limited. Details are given in the respective product description.

You order in our shop by clicking

Add item to shopping cart
Enter your delivery and payment details
Confirm the accuracy of your information on the control page and then click on the “Send order” button.
5. Storage of the contract text

The contract text is saved by us and can be requested by you after the order process has been completed. You can print out the order data immediately after submitting it. You can either use the subsequent page “Your order” or the mail “Confirmation of receipt”.

6. Prices and limited special offers

All prices are end-user prices and include VAT (21%) and do not include shipping costs. The price at the time of the order applies.

7. Delivery times and costs

The delivery by us is subject to the reservation that we ourselves are supplied correctly and on time and are not responsible for the lack of availability. Unless otherwise agreed or stated differently on the item, we deliver – assuming stock – within one week after receipt of your order. Information about the delivery period is non-binding, unless the delivery date has been exceptionally promised.

If the standard delivery time cannot be met, we will inform you by email or by phone.

For customers outside the EU: Please note that customs duties may apply when shipping. You can find details on this under the heading Shipping costs or after consulting us.

8. Warranties and guarantees

Unless otherwise expressly agreed below, the statutory liability for defects applies.

A guarantee applies within 6 months of purchase, which means that spare parts and labor costs in the event of faults are borne by the manufacturer. The following 18 months are a guarantee. According to the legal situation, the customer must prove that the device error already existed when the device was purchased. Furthermore, only parts are normally exchanged free of charge, not the working hours. Shipping costs are not covered by the guarantee.

The above restrictions and shortened deadlines do not apply to claims based on damage caused by us, our co-responsible parties or the legal representatives

in the case of injury to body, life or health,
in the case of grossly negligent or willful breach of duty and malice,
In addition to the statutory warranty, the warranty terms attached to the article apply.

If the delivered items have obvious material, manufacturing or transport damage, please report such errors immediately to the carrier who delivers the items and also to us. Adherence to the above regulation does not affect your legal claims, insofar as you have ordered as a consumer for private purposes.

9. Payment

In order to hedge the credit risk, we have to reserve the right to carry out the delivery you requested only against cash on delivery / immediate payment upon delivery. In this case, you can accept this or withdraw from the order.

We offer the following secure payment methods (SSL):

• by credit card (Visa + Mastercard)
• by cash in advance,
• by invoice upon request and confirmation from us

10. Cancellation policy

Withdrawal

You can cancel your contractual declaration within 8 days without giving reasons in text form (e.g. letter, fax, email) or – if the thing is left to you before the deadline – by returning the thing. The period begins after receipt of the goods by the recipient (for the recurring delivery of similar goods not before receipt of the first partial delivery) and also not before fulfilling our information obligations in accordance with Article 246 § 2 in conjunction with § 1 Paragraphs 1 and 2 EGBGB and our obligations in accordance with Section 312e (1) sentence 1 BGB in conjunction with Article 246 Section 3 EGBGB. To meet the cancellation deadline, it is sufficient to send the cancellation or the item in good time.

The revocation must be sent to: Neveta Nautica S.L., Poligono 9, Apt. 51, E-07680 Porto Cristo (Mallorca)

consequences of Withdrawal

In the event of an effective revocation, the services received on both sides must be returned and any benefits (e.g. interest) drawn up must be surrendered. If you cannot return the received performance in whole or in part or only in a deteriorated condition, you may have to compensate us in this respect. This does not apply to the surrender of goods if the deterioration of the goods is solely due to their inspection – as you would have been able to do in a shop. In addition, you can avoid the obligation to pay compensation for deterioration caused by the intended use of the item by not using the item as your property and refraining from doing anything that could impair its value. Items that can be sent as parcels are to be returned at your risk. You have to bear the cost of returning.

Obligations to reimburse payments must be fulfilled within 30 days. The period begins for you when you send your cancellation or the goods, for us with their receipt.

Exclusion of the right of withdrawal

The right of withdrawal includes not for contracts for the delivery of goods that are made to customer specifications or are clearly tailored to personal needs or that are not suitable for return due to their nature.

End of revocation

11. Instructions for the smoothest possible processing of the return

Would you like to return a product purchased from us? Please send a copy of the invoice with details: reason for the return, desired procedure and your bank details, for possible repayments. This can greatly speed up the process.

Please send the entire item back to us with the original packaging. The use of the original packaging is a mandatory prerequisite for asserting your right, simplifies and ensures processing.

12. Place of jurisdiction

In the case of a bilateral trade purchase, the place of jurisdiction is the seller’s place of business. When dealing with end users within the European Union, the law at the place of residence of the end user may also apply, provided that it is mandatory that there are consumer law provisions. If a private end user is not resident within the European Union, our place of business is the place of jurisdiction.

13. Address / Imprint

Customer Service:
Email: info(at)swi-tec.com
Tel. +34 971 82 24 26

Accessible from Monday to Friday from 8:00 a.m. to 16:30 p.m.

Managing director authorized to represent:
Marco Bachmann

Commercial register:
Registro Mercantil Palma de Mallorca, No.PM 21.253
Tax identification number
according to § 27 a sales tax law:
Spain: ES B 07 651474

 

Address:
Neveta Náutica S.L.
Poligono 9, Apt. 51
ES-07680 Porto Cristo (Mallorca)
Telephone: +34 971 82 24 26
Fax: +34 971 82 20 17
info(at)swi-tec.com / press(at)swi-tec.com
www.swi-tec.com

14. Data protection

Storage / use of your data

We will only request, save and use your data for the processing of your order, unless you would like to receive further services. We will then obtain your consent at the appropriate point. Our data protection practice is in line with the Federal Data Protection Act (BDSG) and the Teleservices Data Protection Act (TDDSG).
In order to be able to process and deliver your order, we only pass on your data to the delivery service commissioned with the delivery.
We offer you additional services. We need your approval for this. If you no longer want to use a service in the future, you can let us know at any time. We will then delete your data immediately.

• Create a customer account

So that you don’t have to enter your name and address again the next time you shop. The next time you visit our shop, simply enter your username and password at the beginning of the ordering process. Your name and address will then be automatically loaded into the order form.

• Subscribe to the newsletter

If you order the newsletter, we will inform you regularly by email about news and offers. You can easily unsubscribe via an option directly in the newsletter or by sending a short message by phone.

On request, we will provide you with information about the data stored about you or your pseudonym free of charge. If you wish, please send a message to info@swi-tec.com – We are also obliged to correct, block or delete the data stored about you on request.

Alternative dispute resolution according to Art. 14 Para. 1 ODR-VO and § 36 VSBG:
The European Commission provides a platform for online dispute resolution (OS), which you can find at https://ec.europa.eu/consumers/odr.